Shielva AI front desk · how it works

One brain behind every chat.

Messages from WhatsApp, Instagram, Messenger and text (including a text sent back automatically after a missed call) reach the same AI front desk. It works out what the person wants, checks the live calendar, books the slot, records it in the CRM and sends reminders. Medical questions go to a person on staff.

1
Starting
WA
Remedy Skin + BodyWhatsApp Business · replies instantly
01 · UNDERSTAND
Reads the messageWorks out the intent (book, price, reschedule, a question), the treatment, and the day and time.
02 · CHECK
Live calendarLooks only at providers licensed for that treatment, at the right location and opening hours.
03 · BOOK + RECORD
Calendar and CRMHolds the slot, creates or updates the customer, logs the channel and sends a confirmation.
04 · FOLLOW UP
Reminders and handoffSends a reminder the day before. Medical or sensitive questions go to a nurse with a summary.
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